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Job Description

• Make outbound B2B calls to promote and sell the packaging-related products & services.

• Maintaining relationships with existing customer base while building new client pipeline.

• Ensure timely customer follow-up.

• Handle customer needs and requirements.

• Respond to customer inquiries and resolve accordingly.

• Receive and cater to inbound calls and promote client’s products/services.

• Respond with customers, track, and resolve any issues regarding products/services.

• Maintain swift responses to customers through email and/or chat.

• Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner.

• Identify rapport-building opportunities.

• Ensure monthly sales conversion benchmark.

• Being alert to upselling opportunities.

Job Specification:

• Individual having the ability to read, write, and speak English fluently with good American or Neutral accent “ONLY”.

• Proficient with MS Office particularly MS Excel (Spreadsheet)

• Sales flare

• Possess Knowledge of Call Centre Operations

• Must be flexible to work in night shifts

• Excellent communication skills

• CRM knowledge

Qualification:

• O-Level / A-Level / Intermediate / Bachelors/Masters.

Experience Required:

• 1 Year or more experience in inbound/outbound sales.

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